Consumers participated in a one-month free e-book ticket event. After participating, he/she did not receive any contact from the company and did not apply additionally. However, it was later found that the e-book fee was paid by automatic transfer. The consumer asked the company for a refund, but the company refused the refund because seven days have passed since the payment date. Consumers have been requesting consumer damage relief, asking for a refund of the amount automatically paid without prior consent.
Consumers are using music services for a fixed monthly fee. Since a week ago, music services have not been available because the song suddenly stopped or did not play during playback. I asked the company to terminate the contract because the music could not be played continuously. However, the company said that even if the contract is terminated due to a problem with the service, the full fee will be charged this month. Consumers wonder if they have to pay the full monthly fee even in this case.
Consumers applied out of curiosity because they had a free lottery number on the Internet site. Afterwards, the company received a promotional call and received counseling, and paid 97,000 won for the one-year Noblesse product with a credit card. After a while, I thought about it and asked for the cancellation of the contract because I seemed to have been misled by the company's business. The company said that you can't get a refund when you sign up
He insisted that the contract should not be terminated because he agreed.
To prevent such cases, the following methods are recommended.
โข Check if there is a mandatory period of use.
โข Check the application period of the discount event.
โข Check the normal price and the time of billing the usage fee.
โข Check whether the intermediate cancellation or refund is possible and whether the cancellation penalty is borne.
โข Check from time to time to make sure that unused service charges are not being charged every month.
โข To terminate the contract without a cancellation fee after payment, 7 days after payment without using the service
Apply for termination within.
Writer: Clara Kim
(Picture from Unsplash)
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