The "1015 Damage Support Consultative Group," which was formed to compensate and support damages caused by Kakao Service failures, held the second general meeting in the afternoon of the December 1st.
Kakao classified the cases of damage received through the official channel for a total of 19 days from October 19 to November 6 and shared them with the members of the council.
The total number of cases of damage to Kakao service users was counted as 105,116. Among them, 87,198 cases of damage to Kakao users, excluding subsidiary services such as Kakao T, were classified.
It was confirmed that 89.6% of general users were the most reported victims, 10.2% of small business owners and 0.2% of medium and large companies. Of the total cases, 14,918 (17.1%) received damages for paid services, about 13,198 (15.1%) mentioned financial damage among free services, and 67.8% received inquiries, opinions, protests, and encouragement that were not related to financial damage.
Kakao will announce measures to prevent the recurrence of the service failure at the developer conference "IF Kakao" to be held on the 7th.
Meanwhile, about 45,000 cases have been received five days after Kakao began receiving damages from October 19. At that time, the amount of compensation for damage to the first paid service was estimated to be about 40 billion won. Finally, the number of damages is expected to increase as the number of cases received easily exceeds 100,000.
Kakao paid compensation for the paid service beyond the terms and conditions, and the compensation for free service users was also received through its own reporting channel. It has also announced that it will push for collective compensation, including cash compensation, to small business owners affected by the scandal.
As noticed by this incident, it became crucial for companies to create as many repair systems as possible. Moreover, this Kakao incident has proven Korean citizens' dependency over Kakaotalk. While utilizing IT is great, we also need to pay attention to its possible failure and make sure to still keep analogous cultures.
Writer: Soyun Lee
